Client Portal

Visit the login page for the client portal and click “First time logging in here?” Provide your first name, last name, and email address exactly as they appear on your client profile, then click “Sign Up.” If you are unsure which email address is registered with the Veterinary Health System, contact the call center at (970) 297-5000.

After submitting the form, you will receive an email with a one-time activation link to the email address you provided. When you receive the email, click on the link to activate your account. If the activation link expires before you are able to complete your registration, restart the registration process to generate a new, one-time activation email.

Once your account is activated, you can log in with your login/username and password via the login page.

If at any time you forget your password, select “Forgot Password?” from the login page and follow the prompts to reset your password.

You can view past and upcoming appointment information via the client portal, but to request a new appointment please contact the call center at (970) 297-5000 or visit the request an appointment page.

From the client portal homepage, select Clinical Summaries, select the visit for which you want to view records, and then download the file.

Documents from visits starting Oct. 5, 2026 and on are available through the client portal. Access to documents dated before Oct. 5, 2026 can be requested from our medical records team.

Documents are only available to view through the client portal once they have been finalized and approved. Access to documents that are not yet available through the client portal can be requested from our medical records team.

Imaging studies and lab work are not available through the client portal and must be requested from Medical Records. If you would like a full copy of your pet’s medical record, that must also be requested separately.

To request documents, imaging studies, lab work, or a full copy of your pet’s medical record, email the medical records team at [email protected] with the following information:

• Patient’s name
• Owner’s first and last name
• Owner’s phone number
• Clinic name and email address where records are to be sent
• Insurance information (company name and policy/claim number, if known)

For large animal patients:

• List all names by which the horse is known
• Trainer/handler name

If you have prescription refills remaining, you can request a refill by submitting the prescription refill request form.

Pharmacy hours are Monday-Friday 8 a.m.-5:30 p.m. We request 24 hours to accommodate prescription refills, and 48 hours for compounded medications. Any requests received outside regular business hours will be processed the following business day.

For any special requests, like mailing a prescription, changing the quantity or number of refills, or determining if you have remaining refills, please call the pharmacy at (970) 297-1291 or via email at [email protected].